Data Deletion Policy
This Policy explains how users can request deletion of personal data associated with Promptiva AI accounts and how Astrastack Technologies OPC Pvt. Ltd. handles those requests.
1. How to request deletion
Send a request from your registered email address to [INSERT MONITORED PRIVACY / SUPPORT EMAIL] with the subject line “Promptiva AI – Data Deletion Request”. Include your registered email address and, if available, your account ID. Do not send your password, full card details or other unnecessary sensitive information.
If an in-product account deletion option is available, you may use that option instead. The interface should clearly explain whether the request deletes the account immediately or starts a review process.
2. What may be deleted
- Account profile and authentication-related personal data.
- Saved prompts, favourites and prompt history associated with your account, subject to your selection and technical dependencies.
- Support information and other personal data that is not required to be retained.
3. Information that may be retained
We may retain limited information where required or permitted by law, including tax and accounting records, transaction references, records needed to establish or defend legal claims, security and fraud-prevention logs, and records of the deletion request itself. Retained information will be restricted and used only for the relevant purpose, then deleted or anonymised when no longer needed.
4. Verification and timing
We may verify your identity and ask for limited additional information to protect your account. We will acknowledge the request and process it within the period required by applicable law. If we cannot fully comply, we will explain the reason to the extent legally permitted. Backups may retain data for a limited rotation period; document the actual backup deletion cycle before publishing.
5. Effect of deletion
Deleting your account may permanently remove access to saved prompts, preferences, history and subscription-related account features. Deletion does not automatically reverse a payment or create a refund entitlement. See our Refund & Cancellation Policy.
6. Third-party services
If you independently submitted information to a third-party AI platform, browser, payment provider or other service, you may need to submit a separate deletion request to that provider.
7. Contact and grievance
Company: Astrastack Technologies OPC Pvt. Ltd. (Promptiva AI)
Email: [INSERT MONITORED PRIVACY EMAIL]
Postal address: [INSERT COMPLETE POSTAL ADDRESS]
For escalation, see Grievance Redressal.