Privacy Policy

Effective date: 9 November 2026 · Last updated: 9 November 2026

This Privacy Policy explains how Astrastack Technologies OPC Pvt. Ltd. (“Astrastack”, “we”, “us” or “our”) handles personal data when you use Promptiva AI, including its website, browser extension, account, prompt library and related services (together, the “Services”).

Before publishing: This draft assumes Promptiva AI may provide user accounts, subscriptions, payment processing, saved prompts/favourites and prompt synchronisation. Confirm every feature and service provider actually used, and replace the contact placeholders below.

1. Information we may collect

Account information: name, email address, login credentials (stored in protected form), and account preferences.
Subscription and transaction information: selected plan, subscription status, transaction reference, invoice details and payment status. Card, UPI or banking credentials are handled by the payment provider and should not be stored by us unless expressly disclosed.
Service content: prompts you create, save, favourite or synchronise, prompt usage history, and information you submit to support.
Technical information: device/browser type, extension and application version, IP address, diagnostic logs, timestamps and security events.
Cookie and similar technology data: information collected according to the Cookie Policy and your consent choices.

Do not submit passwords, payment credentials, sensitive personal data, confidential business information or personal data about another person into prompts unless you have a lawful basis and it is necessary for your use of the Services.

2. How we use information

We use information to create and administer accounts; provide prompt search, saving and synchronisation; manage plans, payments and invoices; provide customer support; secure, maintain and improve the Services; prevent fraud and misuse; communicate service, security and policy updates; and meet legal obligations.

3. AI services and third-party providers

Promptiva AI may let you copy or use prompts with third-party AI platforms such as ChatGPT, Gemini or Claude. When you choose to send content to another platform, that platform receives the content and processes it under its own terms and privacy policy. We do not control those third-party services.

We may use hosting, database, analytics, email, payment, customer-support and security providers to operate the Services. Configure this section with the actual provider names, purposes and locations before launch. We do not authorise service providers to use personal data for unrelated purposes.

4. Legal basis, consent and your choices

We process personal data where necessary to provide a service you request, comply with applicable law, protect the Services and our users, or on the basis of consent where required. Where consent is relied upon, you may withdraw it through the available settings or by contacting us. Withdrawal does not affect processing already carried out lawfully.

5. Sharing and disclosure

We may disclose relevant information to service providers acting on our instructions, payment partners to complete transactions, professional advisers, or public authorities where required by law. We may also disclose information to protect rights, safety, security or prevent fraud. We do not sell personal data.

6. Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described here, including account operation, legal/accounting requirements, dispute resolution and security. Set and document specific retention periods for account records, prompt history, logs, invoices and backups in your operational retention schedule. We use reasonable technical and organisational safeguards; no internet transmission or storage system can be guaranteed completely secure.

7. Children

The Services are not intended for children under 18. Do not knowingly create an account for a child or collect a child's personal data. If you believe a child has provided personal data, contact us so we can assess and take appropriate action.

8. Your rights and requests

Subject to applicable law, you may request access to information about your personal data, correction or updating, erasure, withdrawal of consent, grievance redressal and information about how to exercise available rights. You may also nominate another person where the law provides that right. We may need to verify your identity before acting.

9. International processing

Some service providers may process information outside India. Where this occurs, we will take steps required by applicable Indian law and any restrictions notified by the Government of India.

10. Changes to this policy

We may update this Policy when our Services or legal obligations change. We will post the revised version here and update the effective date. Where required, we will provide notice or obtain consent.

11. Contact

Data Fiduciary / Company: Astrastack Technologies OPC Pvt. Ltd. (Promptiva AI)
Website: https://astrastack.com/
Privacy contact email: [INSERT MONITORED PRIVACY EMAIL]
Registered office / correspondence address: [INSERT COMPLETE POSTAL ADDRESS]