Refund & Cancellation Policy

Effective date: 9 November 2026 · Last updated: 9 November 2026

This Policy applies to purchases of Promptiva AI subscriptions and paid services from Astrastack Technologies OPC Pvt. Ltd. (“Astrastack”). It should be read with the plan details and billing terms shown at checkout.

Business configuration required: Confirm the actual trial, renewal, cancellation, refund and processing rules used by your payment gateway and subscription system. Do not publish a rule that your checkout flow does not support.

1. Subscription and billing

Before payment, the checkout page should clearly show the plan, total amount, applicable taxes, billing period, renewal terms (if any), included features and cancellation method. Payment is processed through the payment provider displayed at checkout.

2. Cancellation

You may request cancellation through the account billing area, where available, or by emailing [INSERT BILLING / SUPPORT EMAIL] from your registered email address with the subject “Promptiva AI – Subscription Cancellation”. Cancellation will take effect according to the billing terms shown at purchase. Unless stated otherwise, cancellation prevents the next renewal and does not automatically refund the current billing period.

3. Refund eligibility

Refund requests are reviewed case by case, subject to applicable law and the terms displayed at checkout. A refund may be considered where a duplicate payment was collected, a payment succeeded but the subscription was not activated and the issue cannot be promptly corrected, or a material service failure attributable to us prevents access to a paid service. Any mandatory statutory refund or consumer right remains unaffected.

Change of mind, unused subscription time, failure to use the service, or cancellation after a billing period has started may not qualify for a refund, except where required by law or expressly stated at checkout.

4. How to request a refund

Email [INSERT BILLING / SUPPORT EMAIL] from your registered email address. Include your order or payment reference, date and amount, plan name, and a brief explanation. Never send full card numbers, CVV, UPI PIN or banking passwords.

5. Review and processing

We aim to acknowledge requests within 3 business days and communicate the outcome after review. Approved refunds will be initiated through the original payment method or payment provider, where supported. The time taken for the amount to appear depends on the bank or payment provider. Replace these service targets if your actual support process differs.

6. Failed and duplicate payments

If money is debited but the subscription is not activated, contact us with the transaction reference. We will verify the payment with the provider and either activate the eligible subscription or initiate a reversal/refund as appropriate. Duplicate successful charges will be investigated and, if confirmed, the duplicate amount will be refunded.

7. Contact

Astrastack Technologies OPC Pvt. Ltd. – Promptiva AI
Billing email: [INSERT BILLING / SUPPORT EMAIL]
Address: [INSERT COMPLETE POSTAL ADDRESS]