Grievance Redressal

Astrastack Technologies OPC Pvt. Ltd. (“Astrastack”), the operator of Promptiva AI, is committed to receiving and addressing user concerns in a fair and timely manner.

1. How to submit a grievance

Email [INSERT MONITORED GRIEVANCE EMAIL] with the subject “Promptiva AI – Grievance”. Please include your name, registered email address (if applicable), a description of the issue, relevant dates and transaction/reference number where relevant, and the resolution you are seeking. Do not include passwords, CVV, UPI PIN or unnecessary sensitive information.

2. Grievance Officer / Contact Person

Name: [INSERT DESIGNATED GRIEVANCE OFFICER NAME]
Designation: Grievance Officer
Company: Astrastack Technologies OPC Pvt. Ltd.
Email: [INSERT MONITORED GRIEVANCE EMAIL]
Postal address: [INSERT COMPLETE POSTAL ADDRESS]

3. Acknowledgement and resolution

We aim to acknowledge grievances within 48 hours and resolve them within 30 days, or within a shorter period where applicable law requires. If additional time is needed, we will communicate the reason and expected next steps. These are operational targets and must be staffed and monitored before publication.

4. Privacy and data-related complaints

For requests relating to access, correction, erasure, consent withdrawal or other rights under applicable data-protection law, contact the privacy address above or follow the instructions in our Privacy Policy and Data Deletion Policy.

5. Escalation

If you are dissatisfied with our response, you may reply to the grievance thread requesting escalation. You may also approach the relevant statutory authority or consumer forum in accordance with applicable law.

6. Updates

We may update these details when the designated officer or contact information changes. Please refer to this page for the current contact route.